Refund policy

Refund Policy

ElysiaFit Refund & Replacement Policy
We're a small independent brand, and every order means the world to us. If something didn't go as expected, we'll make it right — please know there's a real woman on the other side, ready to help.

Incorrect Size
We understand that finding the perfect fit can be tricky. If you're having any issues with your order, reach out to our customer support team directly at support@elysiafit.com — we handle every case personally and will always do our best to find the right solution for you. Please include your order number when contacting us so we can assist you as quickly as possible.

Product Questions & Feedback
At ElysiaFit, we're a small but passionate team working hard every day to improve our product and your experience. If you feel the product didn't quite meet your expectations, we genuinely want to hear from you. Reach out to us at support@elysiafit.com with your order number and a brief description of your experience. Our team will get back to you within 24 hours and work with you personally to find a resolution — your feedback directly shapes how we grow and improve as a brand.

Damaged or Broken Items
If your item arrives damaged, send us a photo or short video at support@elysiafit.com. Once we receive your proof, you choose: a free replacement shipped to you, or a full refund — whichever you prefer.

Delayed Deliveries
If your order has taken significantly longer than expected — 30 or more days — we'll proactively offer a 20% refund while your package continues its journey to you. You get the refund and your order.

Exceptions
We do not accept returns or exchanges on clearance items, promotional items, or gifts. All resolutions are handled directly through our support team, on a case-by-case basis.

30-Day Money Back Guarantee
We stand behind our product — that's why we offer a 30-Day Money Back Guarantee, exclusively for customers who purchased the ElysiaFit 12-Day Posture Reset E-Book alongside their bra.

If, after 30 days of wearing your ElysiaFit bra and completing the full 12-Day Posture Reset program, you notice no improvement in your posture, contact us at support@elysiafit.com and we'll issue a full refund. No hassle.

To qualify, both the bra and e-book must appear on the same or linked order, and your request must be submitted within 35 days of delivery.

This guarantee covers posture improvement only and does not replace our standard refund conditions for damaged items, incorrect sizing, or delayed deliveries. The same exceptions stated above apply to this guarantee.

Important Notes
All requests must be submitted within 30 days of your order date. Refunds are issued to your original payment method. ElysiaFit reserves the right to request supporting information for any claim.

How to Contact Us
Email support@elysiafit.com or click here — we aim to respond within 24 hours.